In Praise Of Student Support Staff

At a Student Welfare event I was speaking at yesterday, I tried to catch a student support advisor after one of the sessions. She had left the room swiftly, and was on the phone in the corridor outside. There was a look of concern on her face, and at first I wondered if it was a logistics issue – perhaps a son or daughter that needed picking up from school, or some other personal matter. But it wasn’t anything like that. She was phoning to check on a student at her university that was having a particularly tough time.

I don’t often meet someone who shows this level of compassion and concern for others, but when I do, it’s invariably a member of student support staff. There has been an increase in the number of articles examining student mental health and questioning whether universities are doing enough, but very few of these have recognised the extraordinary work done by existing support staff.

One of the things I’m most proud of from my time at NUS-USI earlier this year was the groundwork we laid for an Open Your Mind awards programme. We wanted to recognise not just things done by students to promote mental health, but also the tireless work done by support staff to help thousands upon thousands of students every year. It wasn’t that we thought staff would want the recognition (they are too selfless for that) but we hoped maybe it would help others to see why student support is so valuable.

I don’t know why support staff don’t get more recognition. Maybe because they don’t make a fuss about things. Maybe because others think they are only ‘doing their job’. Anyone who has spent time with support staff will know that this is not the case, and that they give a huge amount to others. Nobody gets involved in student support for their own interests – they do it because they care, deeply.